Systems — Waste Services That Are Integral for the Citizens

Office of Environmental Protection, State of Quintana Roo, Mexico

Abstract: To provide a public service for the collection, transportation and final destination of garbage, is an important component of public expenditure for municipal governments. In turn, citizen demands for a service that meets their real needs is closely linked to the demand to improve public services and a thorough review of the relationship between the municipality and its citizens. Although the provision of services has a long historical tradition, many of the functions associated with the consolidation of the so-called “welfare state” and “regulatory state” in the last century has demanded new services and more regulations and have increased the need for interactions between the municipality, its citizens and service providers. A comprehensive public waste service requires transactions between the citizens and the municipality that involve the exchange of information and the complete of predefined procedures for access to information, the exercise of rights, or compliance with obligations. Achieving this proper balance between disruptive innovations and strengthening institutionalization is a central challenge for the municipalities of the America’s. In this study, a conceptual framework and analytical tools are presented that will be useful for those responsible for public policy and the provision of the public service collection, transport and final disposal of solid municipal waste, where there is interest by the municipal administration, companies and citizens in facing the challenge to get to obtain an efficient service in the integral management.