Customer’s Requirements for Social Housing Designer: Systematic Literature Review

Denilson Costa da Silva, Lygia Maria Policarpio Ferreira, Iasmine Alexia Aquino Melo, Cristiane dos Santos Silva, and Antonio Carlos Santos do Nascimento Passos de Oliveira

Faculty of Civil Engineering, Federal University of Southern and Southeastern Para, Brazil

Abstract: The high demand of housing units (HU) in Brazil, result of housing deficit, coupled with the need to deliver low cost HU’s and with minimum requirements of quality, that can promote comfort, health and safety to users (final client), form a complex and challenging scenario to professionals related to the built environment. This article is inserted in the context, since it deals with the partial results of a project of scientific initiation entitled: quality of social housing design (SHD) in the municipality of Maraba, state of Para, in the Brazilian Amazon: customer’s requirements. In this sense, the objective of the article is to identify the quality requirements of the SHD, through systematic literature review (SLR). For this, the SLR based on the 07 steps suggested by Morandi and Camargo: Definition of the central theme and conceptual framework; aggregative or configurative revision; choice of work team; search strategy; selection of data; research of, eligibility and codification; synthesis of results. It was analyzed 22 published studies related to the research problem and it was possible to identify 15 requirements. The SLR results were useful for the characterization of SHD, in addition to offering guidance subsidies for the search string, insofar as the theoretical information served as a reference to analyze the projects implemented, potentials and failures. Finally, the work contributes to the identification of some gaps in the theme and, consequently, the opening of opportunities for new research.

Key words: social housing, requirements, customer