An Empirical Analysis of the Relationships among Learning Support Factors and Students’ Learning Outcomes at an Australian University

Ferry Jie, Elspeth McKay, Grace Nova 
(School of Business IT and Logistics, RMIT University, Australia)

Abstract: An Australian university located in Victoria, Australia has a number of types of learning support services. This paper has proposed a conceptual framework of learning support at this university. There are nine factors in the learning support programs to influence the students’ success in their studies. In addition, this paper has determined the significant factors in learning support influencing the students’ learning outcome by applying a statistical analysis (reliability, factor analysis and multiple regression). The finding shows that two factors of learning support (improved understanding and increased motivation) were significantly related to students’ learning outcome.

Key words: learning support, empirical analysis, higher education, improved understanding, increased motivation