Impact of Factors on the Application of Human Resource Management Software (HRM) in Insurance Business in Vietnam

Abstract: HRM (Human Resource Management) is the human resource management software in enterprises. HRM is considered an important and necessary tool for integration, but so far, the use of this software in Vietnamese insurance enterprises is still very low. With 170 valid questionnaires, the author conducted Cronbach’s Alpha analysis for the scale. The results of multivariate regression and ANOVA show that all four components: Trust, perceived usefulness, perceived ease of use, and implementation cost affect the intention to use HRM software in Vietnamese insurance enterprises. The research team has also determined that these factors have a positive impact on the intention to use HRM in enterprises at different levels. The analysis results have served as a basis for proposing recommendations such as raising awareness about HRM software, changing the mindset of the leadership, or focusing on training human resources to use software that should be given top priority.

Key words: insurance enterprises; intention; HRM; Vietnam

JEL code: G200