Perception of the Delivered Project Quality According the Maintenance and Production Departments

Abstract: The present study aims to analyze and to collate the perceptions of the maintenance and production agents in what it refers to the quality in projects, identifying attributes that can assist the delivery quality of new projects. First, a systematic revision of literature concerning the attributes of quality in projects was carried through; after that, interviews and questionnaires applied to the professionals of maintenance and production had been carried through to get to the results. By means of research, it was possible to note that the “functionality” and the “agreed delivery” attributes had been the convergent factors, concerning the quality of the projects delivered, among the object areas of this study.

Key words: perception; quality; maintenance; production

JEL code: M19