Abstract: The purpose of this paper is to observe the level of employee engagement within a company in the service industry in Romania, as well as to identify the factors that may increase the degree of this engagement. The aim of this study is to highlight the strengths, weaknesses and trends of the insurance company compared to the reference data. As one of the most studied topics in organizational science, employee engagement at work is seen as a critical component to achieving sustainable organizational success. Employee engagement is an important issue in management theory and practice. However, there are still major differences in the concept, theory, influencing factors and outcomes of employee engagement, and there is still no authoritative standard. Great management has always been about performance. Great managers get great performance from people. Over the past 100 years, countless approaches, practices, programs, ideas and strategies have been developed and implemented by managers as ways to improve the performance of employees. To fulfill the purpose of this paper, online questionnaires were applied within the insurance company to measure the level of employee engagement. The results of the respondents were analyzed according to the type of job, sex, age and correlated with the results of all the statements in the questionnaire. Analyzing the results of the respondents, the strengths and weaknesses of the company can be highlighted from the point of view of employees, these also determining the level of employee engagement. This study provides an insight into the impact an insurance company has on its employees. The results of the study show the importance that the company must allocate to increasing employee engagement so as to increase their productivity and thus the company’s profit.

Key words: employee engagement; performance management; company performance; working conditions; human resources

JEL codes: J5, M5