The Role of Organizational Citizenship Behavior as An Intervening Variable in the Influence of Servant Leadership and Employee Engagement on Performance

Abstract: This study is aimed to reveal organizational citizenship behavior as an intervening variable in relation to the influence of servant leadership and employee engagement on employee performance. The study was conducted by testing and analyzing the data to if servant leadership and employee engagement indirectly influenced employee performance. Based on the primary data of 118 civil servants that was tested and analyzed, it has been proven that (1) servant leadership and employee engagement directly influence organizational citizenship behavior, (2) servant leadership, employee engagement and organizational citizenship behavior directly influence employee performance and that (3) organizational citizenship behavior becomes an intervening variable in relation to the influence of servant leadership and employee engagement on employee performance. 

Key words: servant leadership; employee engagement; organizational citizenship behavior; employee performance

JEL codes: M540