The Chinese Way Total Quality Management

Kuan Sheng-Pin, Perng Horng-Linn  
(CSQ/QKC, Taipei, Taiwan)

Abstract: The story what I want to say is why China did not have a chance to become a world power in these five hundred years (1500-2000)? And after more than 30 years of reform and opening up, China has accumulated the momentum and finally broke out in recent years. Under the situation of political stability, China utilizes the TQM-like mode of planning process for the economic and social development, and from the PDCA Deming Cycle look at China's Five-Year Plan, the 9th Five-Year Plan, the 10th Five-Year Plan, the 11th Five-Year Plan, the 12th Five-Year Plan of China, and 13th Five-Year Plan (2016-2020). Then can be continuously carry out those plans, and promote medium-and-high-speed economic growth and move toward a medium and high-end standard so as to achieve the grand goal of building a well-to-do society in an all-round way by 2020. China’s Ministry of Industry and Information Technology issued in October 2016, “Industrial Technology Innovation Capability Development Plan (2016-2020)”, this kind of Quality Function Deployment (QFD) or Policy Management of the mode of governance, deploy from the Central Committee of the 13th Five-Year Plan to the State Council’s development strategy, and then by the Ministry of Industry and Information Technology in charge of his own professional projects to provinces, municipalities and autonomous regions related professional unit. This kind of top-down promotion and implementation model is very difficult to implement in a liberal democracy government body. The Director General of the State Administration of Quality Supervision, Inspection and Quarantine on “One Belt One Road Initiative” Press Conference, answered questions raised by Chinese and foreign reporters on issues related to “Quality Improvement”. When we discuss the issue of economic and social development of a country, with quality as its topic, it will get less controversy in ideology. The quality of the subject to the “essence of substance” requirements are precise and accurate; to the “process of business” focus on efficiency and effectiveness; to the “conduct oneself” emphasis on words and deeds should be consistent; to the “quality of life” pursue the balance of production, ecology, life; to the society “Datong (The Ideal World)” is our dream. Guided by the above quality issues, quality professionals may can be dedicated to that: “for satisfying the universal value of human material and spiritual needs, integrate the methodologies of essence of substance, process of business and psychology, for enhancing the quality of human life, to engage in quality related science research, technology development, and application promotion. There will be many projects to be carried out, especially the establishment of ‘The Chinese Way Total Quality Management’”.

Key words: the rise of the great powers, the rising China, One Belt One Road, Made in China 2025, The Chinese Way TQM

JEL codes: O