Integrated Management Applications in the Public Administration in Goiás

Ezequiel Alves de Godoi Sodré, Irene Reis, Cárbio Almeida Waqued, Tereza Cristina Pinheiro de Lima, Denise Lúcia Mateus Gomes Nepomuceno  
(Department of Administration, Pontifical Catholic University of Goiás, Brazil)

Abstract: This study presents an organizational diagnosis of the Regional Electoral Court in Goiás by focusing on the Information Technology department. It aims to explain the advantages, disadvantages, facilities and difficulties to implement and execute integrated management applications in the structure of the Court. Methodologically, an exploratory and descriptive research was used along with qualitative analysis through semi-structured interviews with IT leaders. These researches provided a better comprehension of the theme by analyzing the actions related to the IT area with focus on innovation and Enterprise Resource Planning at a public agency. The study concludes that Enterprise Resource Planning applications are — even with the considerable disadvantages of development costs or acquisitions — one efficient and viable alternative, with the benefit of streamlining the use of physical, financial and human resources, providing a true revolution in operational and managerial activities through process economicity and optimization. The support given by senior management and the availability of sufficient resources and infrastructure make implementation easier, while the difficulties happen due to resistance to change by end users and cuts in public funding for the development of new systems.

Key words: public administration; innovation; enterprise resource planning

JEL codes: O38