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Humanities
- ISSN: 2155-7993
- Journal of Modern Education Review
The Effects of Expectations and Satisfaction towards E-Learning among Students
Agatha Francis Umbit1, Muhamad Suhaimi Taat2
(1. Institute of Teacher Education (ITE), Batu Lintang Campus; 2. University of Malaysia Sabah)
Abstract: This study aims to identify the relationships between expectations and satisfaction of students towards learning. A total of 250 students, attended undergraduate program in the Institute of Teacher Education, a Bachelor degree program 2013–2014 in Education-Teaching specialization, involved as respondents in this study. The study was conducted using quantitative methods and questionnaires as the instrument. The main constructs such as expectations and satisfaction were analyzed using descriptive and inferential statistics which covers the frequency, percentage, mean, standard deviation, t-test, ANOVA and Pearson correlation, and eight elements were also discussed: course design quality, interaction quality between students, tutor and peers, self-directed learning, content, process, technology, social and continuance use intention. Results showed that students at Institute Teacher of Education in Sarawak, Malaysia have high level expectations of e-learning whereas satisfaction towards e-learning has an average level. For demographic elements, the study showed that gender does not significantly affect the students' expectations. However, the study found that the program has significantly affected the students’ expectations of e-learning.
Key words: expectation, satisfaction, interaction quality, e-learning
