Abdul Shukor Shamsudin, Abd. Rahim Romle, Azizi Haji Halipah
(Universiti Utara Malaysia, 06010 UUM Sintok, Kedah Darul Aman, Malaysia)

 

Abstract: The purpose of this paper is to identify the level of emotional intelligence among middle level administrators in Malaysian public universities. Using a quantitative cross-sectional survey approach, a total of 500 self-administered questionnaires were distributed by surface mail to selected middle level administrators, regardless of their service schemes, in public universities throughout Malaysia, including Sabah and Sarawak. Stratified proportionate random sampling technique was applied in determining the sampling frame. The SSEIT was used to measure emotional intelligence. The final response rate was 47.4% (237 responses) and data obtained was analyzed using the Statistical Package for Social Sciences (SPSS) version 19 for Windows. Judging from the mean scores, the study suggests that the overall score of emotional intelligence among middle level administrators is of high importance. Finally, implications and some suggestions for future research are also discussed.

 

Key words: emotional intelligence; middle level administrators; Malaysian public universities

JEL code: M10