Dražena Gašpar, Snježana Rezić

(University of Mostar, Mostar, Bosnia and Herzegovina)

 

 

Abstract: The paper presents the importance of development and implementation of appropriate information technology at universities in order to make preconditions for better strategic management of these institutions. Strategic management of the modern universities is based on vision, mission, defined strategy and strategic goals. In Bosnia and Herzegovina (B&H) this is regulated by Law and by Criteria for accreditation adopted by Agency for Development of Higher Education and Quality Assurance. But, after defining the main strategic goals, the universities need indicators to enable monitoring of their implementation. So, universities has enormous obligation to collect, access and analyze data on their key performance indicators. Today, it is almost impossible without quality IT support. One of the main goals of Tempus project “Strategic Management of Higher Education Institutions Based on Integrated Quality Assurance System-SHEQA” was development and implementation of software for KPI (Key Performance Indicators) at all eight public universities in Bosnia and Herzegovina. Through Tempus SHEQA public universities in B&H developed and implemented USKPI (University System of KPI) software that provides a simple and fast method of data collection, calculation and presentation of key performance indicators necessary for the efficient management of the University. Continuous monitoring and analysis of KPI creates a basis not only for strategic planning and management of higher education institutions, but also for accreditation, evaluation, tactical planning, enrolment procedures and so on. The paper presents how USKPI software changes a way of strategic management at some of the B&H universities enabling them better use of their potential and better adaptation to rapid changes in their environment.

 

 

Key words: key performance indicators; KPI software; strategic management

 

JEL code: O330