Shu-Fang Lai

(Takming University of Science and Technology, Taipei City 11451, Taiwan)

 

 

Abstract: The logistics industry’s progressive growth increases the need for human resources. Firms increasingly emphasize assessment of human resources because appropriate and competent personnel enable firms to improve competitiveness and reduce recruitment costs. Understanding indicators of human resource assessment allows recent graduates to improve core competencies, thereby increasing their competitiveness. This research used the Taiwanese logistics industry to study the job market, to understand how employers select new employees whom equipped with core competencies. Based on a review of the literature and in-depth interviews with logistics industry managers, we established the indicators of core competencies for newly recruited employees, and used the fuzzy analytic hierarchy process (FAHP) to calculate each principle’s weightings. The results indicated that when assessing human resources, managers primarily emphasize individual qualities, followed by professional abilities and experience. Regarding secondary principles, knowledge of warehouse and logistics centers’ management and problem-solving ability are highly valued. The results of this study enable logistics employers to understand necessary core competencies of employees and provide a reference for potential employees to improve competitiveness.

 

 

Keywords: core competence; logistics; human resources; fuzzy analytic hierarchy process (FAHP)

 

JEL code: J2