Improving Course Completion Rates through the Use of

a Distance Learning Assistant

Carolyn Ellis¹, Mickey A. Latour² 
(1. Purdue University, West Lafayette, IN 47907, USA; 2. Southern Illinois University, Carbondale, USA)

Abstract: The purpose of this study was to provide a supplemental support system to students taking online courses. Courses selected were those with historically low completion rates and were supplemented with a distance learning assistant (DLA) to provide encouragement and guidance. Overall retention and student satisfaction were evaluated. Although not significant, a strong numerical improvement was observed in both courses selected (Course 1, 100% completion vs. 62% previous and Course 2, 67% completion vs. 52% previous). Student responses towards the DLA were positive and it was determined, the DLA positively influenced (92%) their commitment to the course. Additionally, students felt the DLA positively (82%) contributed to their final grade. The DLA used in this study provided structural support (timelines, dates, guidelines, encourage) and not academic content. Use of a DLA demonstrated that non-content support may be a viable way to improve course completion.

Key words: distance learning, assistant, completion, rates